Today we discovered a bug whereby some downloaded files and exit links were not being tracked properly. There were actually two potential causes for this:

1. Your code tags may not have been placed at the very end of your page. In this case, only links that appeared before the code tags would be tracked correctly.
2. Your download files may have had “.” (periods) in the name (not including the file extension) IE: file-10.25.2007.mp3. In this case our software did not correctly identify the actual file type/extension and would not log the download. (Note: By default, nextSTAT will track the following file extensions as downloaded files: exe, pdf, zip, wav, mp3, mov, mpg, avi, wmv, doc, xls, wpd, ppt, swf, mpeg, gif, jpg, tar, gz, wvx. If your situation requires you to track additional file extension please contact support and we can configure that for you)

We have implemented a fix for both issues and the new code has been pushed live. We apologize for any inconvenience this may have caused.